WhatsApp Organization Analytics

Org-wide WhatsApp analytics with Universal, Support, and Sales metric layers, filterable by phone number and time range.

WhatsApp Organization Analytics

This feature provides comprehensive, organization-wide analytics for your WhatsApp performance. It solves the problem of needing to consolidate data from individual agents by offering a unified view of key metrics across all WhatsApp interactions.

How It Works

WhatsApp Organization Analytics allows you to view performance data across different metric layers: Universal, Support Metrics, and Sales Metrics. You can filter this data by a specific WhatsApp phone number or view aggregated data for all numbers, and also narrow down the results by a chosen time range such as 1 day, 7 days, or 30 days.

How to Use

1

Step 1

Go to Analytics in the sidebar.

2

Step 2

Click the WhatsApp tab at the top.

3

Step 3

Optionally select a specific WhatsApp number and a time range (1d/7d/30d).

4

Step 4

Switch between the Universal, Support Metrics, and Sales Metrics layer tabs to view different metrics.

Benefits

  • Gives a single, org-wide view of WhatsApp performance: Instead of digging through per-agent analytics, all resolution rates, human handover/SLA, agent performance, and sales template performance are in one place.
  • Filterable by number and time range: Easily narrow down your data to focus on specific WhatsApp numbers or time periods for more targeted insights.

This feature complements Whatsapp Agent, Whatsapp Inbox, and Whatsapp Campaign.

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