Choose a plan and add-ons
Compare subscription plans, upgrade or cancel, and buy add-ons for phone numbers, concurrent calls, and WhatsApp.
The Plans page shows the subscription plans available to your organization and the monthly add-ons you can buy on top of your plan.
To open it, expand Organization Settings in the sidebar and select Plans. You need the view_billing permission, which the Admin and Billing roles have.
Compare plans
The page loads the plan cards from Kipps.AI, so the plans, prices, and limits you see depend on your account. Select the currency at the top right, $ USD or ₹ INR, to change the prices. Prices are shown per month.
Each plan card lists the following.
| Item | What it means |
|---|---|
| Credits per month | Credits added to your balance each billing period. |
| Chatbots | The number of AI Chat Agents you can create. |
| Voicebots | The number of Voice Agents you can create. |
| Knowledge bases | The number of Knowledge Bases you can create. |
| Characters allowed | The total training text allowed. Training fails with Exceeded character limit when you pass it. |
| Concurrent calls allowed | How many voice calls can run at the same time. |
| Integrations | Whether Cal Integration, Zoho Integration, Google Sheet Integration, Google Calendar Integration, and Shopify Integration are allowed. |
| Campaign Feature | Whether you can use campaigns. |
A plan with a price of 0 shows Free. Your current plan is marked Current Plan, or Default Plan if you are on the default plan.
If a feature is Not Allowed on your plan, the dashboard blocks it. For example, you cannot connect an integration that your plan excludes.
Upgrade or downgrade
- Open the Plans page.
- On the plan you want, select Upgrade to or Downgrade to followed by the plan name. If you have no plan yet, the button says Subscribe Now.
- Complete the payment in the Razorpay window. You return to the Wallet page when the payment succeeds.
You cannot select a plan until a currency is selected.
Cancel a subscription
On your current paid plan, select Cancel Subscription. The button then shows Expires on followed by the end date of the billing period, and your plan stays active until that date. To keep the plan, select Discard cancellation.
To move to the default plan, select the default plan's button.
Add-ons
The Monthly Subscription Add-ons section lists extras that you can add to your plan. Add-on prices are shown in credits per month and come from your plan.
| Add-on | What it adds | Button |
|---|---|---|
| Purchase Phone Number | A dedicated phone number for your Voice Agents, for incoming and outgoing calls. | Purchase Number, or View if you already have one. It opens the Phone Number page. |
| Additional Concurrency | One more concurrent call for each add-on. | Add Concurrency, or View to manage your active add-ons. |
| WhatsApp Integration | Connect a WhatsApp number to send and receive messages. | Add WhatsApp number. It opens the Integration page. |
Phone number and concurrency add-ons are paid from your credit balance. If you do not have enough credits, you see Insufficient credits. Top up from billing to continue. Add credits on the Wallet page and try again.
WhatsApp billing is per number. The first number is free for the first month, then each number costs 999 credits per month. You can manage each number, switch to annual billing, or cancel from the WhatsApp integration. See Connect WhatsApp Business.
The page states that you can subscribe to or cancel add-ons at any time.
Troubleshooting
A plan button is disabled. Select a currency first. The button is also disabled while a payment or cancellation is in progress, and on a plan whose cancellation is already scheduled.
An integration I need shows Not Allowed. Upgrade to a plan that allows it, or contact support at tech@kipps.ai.
I cannot open the Plans page. Your role does not include the billing permission. Ask an Admin.
Frequently asked questions
Do plan credits roll over? Plan credits are restored each billing period. See Wallet and credits.
How many concurrent calls does a plan allow? It is shown on the plan card as Concurrent calls allowed. The default for a new plan is 4.
Can I change the plan limits? Limits are set per plan. Contact support if you need a custom plan.
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