Add credits and track your balance

Check your credit balance, top up with Razorpay, read your transaction history, and understand what happens when credits run out.

Kipps.AI charges your agents' work in credits. Voice calls, AI replies, WhatsApp messages, and add-on renewals all use credits from one organization-wide balance. The Wallet page shows your balance, lets you add credits, and lists your transactions.

To open it, expand Billing in the sidebar and select Wallet. You need the view_billing permission, which the Admin and Billing roles have.

Your balance

The top of the page has three cards.

Card	What it shows
Available Credits	Your total balance. It is the sum of the other two cards.
Subscription Credits	Credits that remain from your plan for this month. Select View Plan to open the Plans page.
Top Up Credits	Credits you bought as add-ons. Select Add Credits to buy more.

Plan credits are restored each billing period. See Plans and add-ons.

Add credits

On the Wallet page, select Add Credits in the Top Up Credits card.
Choose the currency at the top of the dialog, $ USD or ₹ INR. The dialog opens in the currency saved for your account.
Select an amount, or enter your own in Enter custom amount.

Currency Preset amounts
USD 10, 20, 50, 100
INR 100, 200, 500, 1000
Check You will receive credits. This field shows how many credits the amount buys.
Select Proceed to Checkout and pay in the Razorpay window.

Currency	Preset amounts
USD	10, 20, 50, 100
INR	100, 200, 500, 1000

When the payment is confirmed, you see Payment successful and the page reloads with the new balance. If you see Payment verification failed, check Organization Transactions before you try again, and contact support if the payment was taken but no credits appear.

Read the transaction history

Organization Transactions lists every payment and credit event for the organization, ten rows per page.

Column	What it shows
User Email	The member who made the payment.
Amount	The amount paid, in dollars or rupees. Blank for credit-only entries.
Credits	Credits added or deducted.
Payment For	The type, such as Credit Top-up, Plan Upgrade, Plan Downgrade, Plan Recharge, or an add-on purchase or recharge for Phone Number, Concurrency, or WhatsApp.
Plan	The plan name for plan payments.
Date	The date and time.

To see where credits were spent on agents, use the Usage page.

Low balance and zero balance

A banner appears at the top of the dashboard when your balance gets low.

Balance	Banner
5 or less, and above 0	A yellow Low balance banner shows the remaining amount and has an add credits link.
0 or less	A red No credit remaining banner appears.

You can also turn on email alerts. See Notification settings.

What happens at zero credits

When the balance is 0 or less, actions that spend credits are blocked.

Calls and chat replies are rejected with HTTP status 402 and the message Insufficient credits. The balance must be above zero.
A campaign that runs out of credits pauses. Resume it after you add credits.
For a WhatsApp number on the WhatsApp integration add-on, AI auto-replies and template and campaign messages are paused. Manual replies from the Inbox keep working.

Adding credits restores normal operation.

Concurrent call limit

Your plan allows a fixed number of calls at the same time. When you reach it, new calls are rejected with HTTP status 403 and the message Maximum concurrent calls limit reached for your plan. Wait for a call to end, or buy the Additional Concurrency add-on on the Plans page.

Troubleshooting

I paid but my balance did not change. Reload the page and check Organization Transactions. If the payment is not listed after a few minutes, contact support with your Razorpay payment ID.

The checkout window does not open. Check that your browser is not blocking the Razorpay script or pop-ups, then try again.

I do not see Wallet in the sidebar. Your role does not include the billing permission. Ask an Admin to change your role.

Frequently asked questions

Are credits shared across agents? Yes. Every agent and campaign uses the organization balance.

Can I pay in a different currency from my account's? Yes. Use the currency selector at the top of the Add Credits dialog.