Set up email notifications
Choose which email alerts your organization receives, such as low credit, new leads, and campaign status.
Kipps.AI sends email notifications about your organization. Use the Notifications page to turn all emails on or off and to choose which kinds of email you receive. The settings apply to the whole organization, not to one person.
To open it, expand Organization Settings in the sidebar and select Notifications. Only the Admin role can open this page.
Turn all emails on or off
At the top of the page, the Email Notifications switch is the master switch. When you turn it off, Kipps.AI stops sending every email in the list below, and the individual switches are disabled. Turn it back on to use the individual switches again.
All notification types are on by default.
Choose notification types
| Notification | When Kipps.AI sends it |
|---|---|
| Low Credit | Your credit balance drops below the alert threshold. |
| Inbound Lead | A new inbound lead is captured. |
| Hot Lead | A lead is marked as hot. |
| Campaign Status | A campaign completes or fails. |
| Integration Connected | You connect a new integration. |
| API Key Error | An API key encounters an error. |
| User Engagement Reminder | Reminder emails that encourage inactive users to come back. |
| User Feedback Reminder | Reminder emails that ask users for feedback. |
Each change saves immediately. If saving fails, the switch returns to its previous position and you see Failed to update setting.
Email is the only notification channel on this page.
Troubleshooting
I turned a notification on but no emails arrive. Check that the Email Notifications master switch is on. Then check the spam folder.
I cannot open the Notifications page. Only Admins can change organization settings. Ask an Admin to change your role or the settings.
Frequently asked questions
Can each member choose their own notifications? No. The settings apply to the organization.
How do I avoid running out of credits? Keep Low Credit on and add credits when you receive the alert. See Wallet and credits.
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