Accurate Typing Indicator & Read Receipts

This feature ensures that the "typing…" indicator and read receipts in WhatsApp bot conversations are only displayed when a reply is genuinely imminent. It solves the problem of customers being misled by typing indicators or blue ticks for messages that ultimately receive no response.

How It Works

This feature operates automatically without requiring any configuration. It is particularly impactful for agents built using the visual Flow Builder: if a flow's Start step has no subsequent connections, or if a customer's message doesn't match any defined step, WhatsApp will no longer display "typing…" or mark the message as read, as no reply will be generated. This behavior also applies when a number lacks an assigned agent or when the organization has exhausted its message credits.

How to Use

1. This feature works automatically and requires no manual configuration.
2. Ensure your Flow Builder agents have appropriate connections from the Start step to provide replies.
3. Verify that an agent is assigned to the number and that your organization has sufficient message credits for replies to be sent.

Benefits

• Reduced Customer Confusion: Customers are no longer misled into thinking a reply is coming when it isn't, which reduces "did they even see my message?" confusion.
• Increased Trustworthiness: Keeps the WhatsApp chat experience trustworthy by accurately reflecting when a response is being prepared.

Related Features

This feature relates to the Whatsapp Agent Flow Builder, Whatsapp Inbox, and Organization Credits/Billing.

Screenshots