Smart Skills for Voice Agents
Turn on ready-made skills for your voice agent with one click: choose how it handles languages, and help it understand today's date and say dates and phone numbers naturally.
Smart Skills for Voice Agents
Smart Skills for Voice Agents allow you to enhance your voice agent's capabilities with pre-built functionalities, eliminating the need for complex prompt writing. This feature simplifies the process of configuring your agent to handle common conversational nuances, ensuring more natural and effective interactions.
How It Works
Smart Skills are ready-made configurations that you can activate with a single click. When enabled, these skills automatically adjust your agent's underlying instructions to provide specific behaviors, such as understanding and articulating dates or adapting to different languages. You can preview the exact changes each skill makes before saving your configuration, giving you full control and transparency over your agent's behavior.
How to Use
Step 1
Open your voice agent and go to the AI tab.
Step 2
Find the Smart skills strip at the top of Agent Instructions.
Step 3
Under Language, pick "Switch when asked" to change language only when the caller asks, or "Match the caller" to always reply in the caller's language. Click the selected option again to turn it off.
Step 4
Under Speaking, turn on the skills you want: "Knows today's date", "Say dates naturally" or "Read numbers clearly". Hover over any skill to see an example.
Step 5
Click Preview to see exactly what will be added to your agent's instructions.
Step 6
Click Save Configuration. The skills apply from the next call.
Benefits
- Get better agent behaviour without writing or editing long prompts: Improve your agent's performance effortlessly, without needing to craft intricate prompts.
- Choose whether your agent changes language only when asked, or follows whatever language the caller speaks: Configure your agent to switch languages based on explicit requests or by automatically detecting the caller's language.
- Your agent understands "today", "tomorrow" and "next Monday" correctly: Enable your agent to accurately interpret and respond to time-sensitive phrases.
- Dates and phone numbers are said the way people say them, like "15th August" and "double five": Ensure your agent pronounces dates and phone numbers in a natural, human-like manner.
- Simple names and examples make it easy for anyone on your team to use: The intuitive design allows any team member to quickly understand and apply these enhancements.
- Fully optional and off by default, so nothing changes until you turn a skill on: You maintain complete control, as no changes are applied to your agents until you actively enable a skill.
Related Features
Agent Instructions, Generate with AI, Voice Agent Language Settings, Custom Pronunciations
Screenshots
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