AI Call Support - What You Can Do & How It Helps

Discover how to use Kipps AI Call Support to manage your subscription, configure voice agents, check credit metrics, and book human engineering callbacks instantly.

Overview

Kipps AI Call Support provides an instant, interactive voice channel to help you manage your account, troubleshoot setups, and configure your agents. Instead of waiting in queues or sending support emails, you can speak directly with our conversational AI support agent. The AI agent has full real-time awareness of your account status, credits, and active voicebot profiles.

Here is a guide to what you can accomplish during your support call and how it can help you get the most out of Kipps.AI.

What the Support Agent Can Do for You

During a support call, you can speak naturally to perform a wide range of tasks:

1. Check Your Subscription & Credits

You can ask the agent about your billing plan and credit balances. The agent will check your live account status and let you know:

Your current subscription plan (e.g., Leadup).
Your remaining character/credit balances.
When your billing cycle resets.

Example query: "How many credits do I have left on my account?"

2. Monitor and Analyze Active Agents

The support agent can query your live workspace metrics and tell you how your voice agents are performing today, including:

How many total voice calls your agents have handled today.
The average call duration across your active agents.
Which specific voicebots are currently active.

Example query: "How many calls have my active voice agents handled today?"

3. Step-by-Step Configuration Assistance

Get instant tutorials on how to set up and optimize your own voicebots:

How to connect a Knowledge Base (like Notion, sitemaps, or PDFs).
How to configure the built-in end_call function for clean disconnects.
How to manage API integrations and functions.

Example query: "How do I configure the end call function for my voicebot?"

Why AI Call Support is Useful

Instant Connection: No wait times or holds. You connect and begin speaking immediately.
Context-Aware Assistance: The agent already knows your name, organization, active plan, and agent count when the call starts—you don't have to waste time explaining who you are.
Hands-Free Troubleshooting: You can speak with the agent and troubleshoot configurations on your computer screen simultaneously.
Seamless Callback Routing: The agent makes it simple to transition your query to an engineer by booking a callback directly during the call.